Child Enquiries

Do I have to have my child into a routine before coming into childcare?

When settling your child into the Bright Kids routine we can be flexible and allow them to use their ‘home’ routine while they are getting use to their new surrounds. We will then gradually get them into the same routine as the other children in their age group which seems to happen pretty naturally. In saying that our routines are always flexible to allow for the individual dynamic of the group.

What do I need to pack for my child’s day?

All families are asked to provide a spare set of clothes for their child in case of any spillages or accidents (extra pants and undies if toilet training).
Please provide a set of sheets (Top and bottom- cot sheets are proffered), sunhat and a drink bottle. Please label all your child’s belongings.
All items are listed in our parents handbook provided on enrolment.

What type of meals do you provide? Do you cater for dietary, cultural and medical needs?

We have a 6 week rotational menu which swaps between 2 sandwich days and 3 hot meals.
The 6 week rotational menu is also changed up each season, introducing new and exciting menu choices.
All menus are nutritionally balanced to ensure that children are provided with the recommended daily intake of each food group.
Morning Tea, Lunch and Afternoon Tea are provided. Dietary, cultural and medical needs are also catered for at the centre.

What do I need to do on the first day?

On arrival, our Director will show you through to your child’s classroom, where your child’s bag will be placed in their locker. Both the child and parent/caregiver will be introduced to the educator and children. You are welcome to stay as long as you wish. We also welcome you to ring throughout the day to see how your child is settling in.
Parents/guardians are required to sign their child in upon arrival and sign out at the end of the day, the director will assist you with setting his up.

Do I have to pay for days I don’t attend?

Yes, all regular bookings are required to be paid for even if I child is unwell, on holidays and/or it’s a public holiday. We offer swap days within the same Centrelink fortnight pending on availabilities.

What is your procedure if my child is sick?

If your child becomes ill during their day, we will ring the parent’s contact numbers on the enrolment form. We ask that you ensure that all we always have your most up to date contact details to avoid any delay. If your child is unwell we require a 24hr exclusion for vomiting/diarrhoea and/or temps.

Centre Questions

What are your opening hours?

Monday – Friday: 6:30am – 6:30pm

Christmas Eve & NYE: 6.30am – 6.00pm.

Closed all public holidays.

How can I find out what my child has done throughout their day?

Each room has a parent board in which the educator displays the following:

  • A day story;
  • Information sheet containing your child’s eating & sleeping routine;
  • Photos of the day; and
  • Children’s art work and/or group learning experiences.

We also offer a parent portal which has a copy of the parent sheet and day story with a selection of the top photos of the day.

Are there any discounts for holidays?

Yes, we offer a 50% holiday discount for 2 weeks per financial year providing you complete a holiday form two weeks prior to the holiday absence and your fees are up to-date.

Cancellations & Amendments to Enrolment

We require two weeks notice in writing for any cancellation or alteration of your enrolment at Bright Kids and you must attend on your last booked day in order to be able to still claim Child Care Subsidy otherwise you will be charged full fees after the last day you attended until your last booked day.

Fees and Benefits

How do I secure my spot at Bright Kids and get on the waiting list?

To secure your spot we ask for a non-refundable enrolment fee of $50 per account name.

What is the Child Care Subsidy (CCS)?

The Child Care Subsidy (CCS) is a payment from the Australian Government that helps you with the cost of child care. The CCS is income tested and is paid directly to child care providers to reduce the fees eligible families pay. CCS is dependent on your family income, the age of your child and the hours of recognised activities you and your partner do. You will find that there is a great amount of information available at or by calling 136 150.

When do I need to apply for Child care Subsidy CCS?

It is recommended that at least 6-8 weeks prior to your child commencing care that you complete the online application form.
This ensure enough time for the application to be approved and the service enough time to place the booking into the system to ensure everything links correctly.

What do the fees include?

Our fee’s include the following meals: Morning Tea, Lunch and Afternoon Tea. Sunscreen, wipes and Nappies for under 2 year old’s.
Qualified educators/ bachelor teacher, 3 extra-curricular programs and a courtesy bus for the following programs: Before/ After School care & Vacation Care.